Step 1: Please contact our customer service team at least three (3) calendar days of your package delivery confirmation date. for shipped orders. For pick-up or in-person deliveries, please advise us immediately on site.

Step 2: Our customer service team will evaluate your concerns. Shipped items eligible for a return will be provided with a return label. Pick-Ups or in-person deliveries will be provided with exchange or refund options on site.

If you return your package at your own shipping costs, that shipping cost will be your responsibility and not eligible for reimbursement. If you decide to post a return package at your own cost, we recommend, but do not require, that your package is properly ensured and trackable. Unreceived packages sent at your own shipping costs are not refunded as our team was unable to review the product in person.

Step 3 (only for shipped items): Place your item(s) in a box along with any necessary packing materials. Please include your invoice in your return package. If you are unable to include your invoice, please make sure to include your order number, billing name, and address legibly on a piece of paper with your return. If your return is sent back without this information, we will not be able to process your refund.

Step 4: Once your return is received, and our customer service team can confirm the details that were provided in step 2, you will receive a return order confirmation notification. For shipped items, please allow up to 21 business days for us to receive and review your return. For pick-up or in-person deliveries, please allose 2-3 days before you receive a return order confirmation. Your refund will be processed back to your original form of payment once you receive your return order confirmation notification. Credit cards typically refund within 3-5 business days depending on your financial institution; however, please allow one to two billing cycles for the credit to appear on your statement. If you paid with a Gift Card or E-Gift Card, a new E-Gift Card will be issued and emailed to you. Refund amounts will not include shipping and handling charges. All applicable promotions, discounts, offers, free items (as part of a qualifying purchase), and coupons granted at the time of purchase will be prorated from the refund amount.

Custom items are non-refundable and non-returnable.