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Delivery estimates are based on two factors: order processing time and time in transit. In-stock items will be shipped once the item is located, your payment is approved, and the receiving address is verified. For most orders, this process begins once your online order has been submitted and is processed within 5-7 business days. Depending on the time you placed your order, the order process might not start until the following business day. Business days are Monday-Friday, excluding local and federal USVI holidays. During peak periods, such as Christmas, you may experience longer than average transit times.

You will receive a shipping confirmation notification when your order has been shipped with the tracking number. Shipping costs are based on the weight of contents in your order and the location to which the order is shipped. If items are shipped to an inaccurate address that you provided, you will be responsible for fees associated with rectifying the address.

Pickup and delivery options are available for locals. A government-issued ID matching the order is needed for pickup. You can also designate someone to pick up your order by contacting customer service at least 2 business days prior to pick up.

Pickup for St.Thomas/St John customers is at no additional cost. Upon placing your order, our customer service team will reach out to coordinate a designated place and time. Pickups typically occur within four business days. Business days are Monday-Friday, excluding local and federal USVI holidays.

St. Thomas clients can also choose the option of in-person delivery. For $5, your order can be delivered directly to you.

To alleviate postage time, St. Croix customers can select to pick up and pay the fare for the package to be delivered through the seaplane/seaflight. Customers will pick up their package(s) from the seaplane dock.

Pickup options for Tortola customers will soon be announced.

We asked that you wait for four (4) additional business days beyond your Expected Delivery Date. Unfortunately, we have no control over the mail carrier’s delays. Entitled by K is not responsible for the delayed transit time once your order leaves our site. If your order still has not arrived after an additional four (4) days, please feel free to reach out to our customer service team for assistance. We will gladly assist with contacting mail carriers about delivery delays.

Please be sure to check around for your package; some carriers leave packages in hidden places so the packages cannot be seen from the street. We also recommend that you see if someone else, like a neighbor or an Apartment Office Manager, accepted the delivery on your behalf.

Yes! You can order custom candles and wax melts.

Send a message to our customer service team, and we will correspond with you about your custom order. A quote for a custom order is free of charge. Once details of your order have been confirmed, a non-refundable 50% deposit is required for order production to begin. Once production is complete, the final amount is owed plus shipping/delivery costs.

Custom items are non-refundable and non-returnable.

If you received a damaged, defective, or wrong item from your order via package delivery:

Step 1: Please contact our customer service team at least three (3) calendar days of your package delivery confirmation date. Items outside this timeframe might not be eligible for refunds

Step 2: Our customer service team will evaluate your concerns, advise if you are eligible for a refund, and provide you with a return label.

If you return your package at your own shipping costs, that shipping cost will be your responsibility and not eligible for reimbursement. If you decide to post a return package at your own cost, we recommend, but do not require, that your package is properly ensured and trackable. Unreceived packages sent at your own shipping costs are not refunded as our team was unable to review the product in person.

Step 3: Place your item(s) in a box along with any necessary packing materials. Please include your invoice in your return package. If you are unable to include your invoice, please make sure to include your order number, billing name, and address legibly on a piece of paper with your return. If your return is sent back without this information, we will not be able to process your refund.

Step 4: Once your return is received, and our customer service team can confirm the details that were provided in step 2, you will receive a return order confirmation notification. Please allow up to 21 business days for us to receive and review your return. Your refund will be processed back to your original form of payment once you receive your return order confirmation notification. Credit cards typically refund within 3-5 business days depending on your financial institution; however, please allow one to two billing cycles for the credit to appear on your statement. If you paid with a Gift Card or E-Gift Card, a new E-Gift Card will be issued and emailed to you. Refund amounts will not include shipping and handling charges. All applicable promotions, discounts, offers, free items (as part of a qualifying purchase), and coupons granted at the time of purchase will be prorated from the refund amount.

If you received a damaged, defective, or wrong item from your order at pick-up locations or in-person deliveries, please advise us immediately on site. We can provide you with exchange or refund options. Items taken from the site might not be eligible for refunds.

If you choose to refund, in 2-3 business days you will receive a return order confirmation notification. Credit cards typically refund within 3-5 business days depending on your financial institution; however, please allow one to two billing cycles for the credit to appear on your statement. If you paid with a Gift Card/E-Gift Card, a new E-Gift Card will be issued and emailed to you. All applicable promotions, discounts, offers, free items (as part of a qualifying purchase), and coupons granted at the time of purchase will be prorated and applied to the refund amount.

Please inspect your order upon reception.

If damaged, contact our customer service team immediately within four days of the package delivery confirmation date, or advise us immediately at pick-up locations or in-person deliveries. We would be happy to provide you with exchange or refund options.

We will have Gift Cards/E-Gift cards available in the future, but none are available at this time. When placing an order that is a gift, you may indicate so to our customer service team, they can provide a gift receipt.

Terms & Conditions

Gift cards/E-Gift Cards will be issued by Entitled by K LLC. They cannot be returned or redeemed for cash. If your card is lost, stolen, or destroyed, it cannot be replaced. This card does not expire. USE OF THIS CARD CONSTITUTES ACCEPTANCE OF THESE TERMS AND CONDITIONS.

 Gifts can only be exchanged or issued merchant credit. A gift receipt must be provided to our customer service team. An exchange or merchandise credit will be issued for the purchase price on the gift invoice (excluding shipping & handling charges). All applicable promotions, discounts, offers, free items (as part of a qualifying purchase), and coupons granted at the time of purchase will be prorated and applied to the refund amount.